Auto Deals – Policies & Legal Information
Welcome to Auto Deals, your trusted source for premium and aftermarket auto parts in Pakistan.
Please take a moment to read our policies carefully. By shopping on our website, you agree to the terms and conditions listed below.
🧾 Refund, Return & Exchange Policy
We want you to be completely satisfied with your purchase. If there’s an issue with your order, please review the following guidelines:
Eligibility for Returns
- Items can be returned or exchanged within 7 days of delivery.
- Products must be unused, uninstalled, and in their original packaging.
- A valid proof of purchase (invoice or order number) is required.
- All tags, labels, and seals must remain intact.
- Note: Headlights, backlights, glasses, and other sensitive items are non-returnable once installed or used.
Non-Returnable Items
- Used, damaged, or installed parts.
- Custom or special-order products.
- Items without packaging or proof of purchase.
Refund Process
Approved refunds are issued to the original payment method or via bank transfer within 5–10 working days after inspection. Refund timelines may vary based on your bank or payment provider.
Exchange Policy
If you’d like to exchange a product:
- Contact us within 7 days of delivery.
- Exchanges are accepted if the product is in original condition.
- Shipping charges for exchanges are the buyer’s responsibility unless the item was defective or incorrect.
- If a replacement is unavailable, a refund will be issued.
Damaged or Incorrect Products
If you received a damaged or wrong item, please send photos or a short video of the product to:
📧 autodealparts@gmail.com or WhatsApp: +92 328 483 7089
We will replace or refund within 3–5 working days after verification.
Return Shipping
Customers are responsible for return shipping unless the return is due to our error. Pack items securely to prevent damage.
Return Address:
Auto Deals
Al Khan Auto Center, First Floor, Montgomery Road
Lahore, Pakistan
Order Cancellation
Orders can be canceled within 12 hours if not yet processed or shipped. Once shipped, cancellations must follow the return process.
🔒 Privacy Policy
Your privacy is very important to us. This policy explains how we collect, use, and protect your personal information.
Information We Collect
- Name, phone number, and email address.
- Billing and shipping address.
- Order and transaction details.
- Optional information you provide through contact forms or support.
How We Use Your Information
- To process and deliver your orders.
- To contact you for updates or inquiries.
- To improve our website, services, and customer experience.
- To send promotional offers (only if you’ve opted in).
Data Protection
Your personal information is securely stored and never sold, shared, or misused. We use secure SSL encryption and trusted payment gateways to protect your data.
Cookies
We use cookies to improve browsing experience and site functionality. You can disable cookies in your browser settings if you prefer.
Third-Party Services
We may use trusted third-party tools (like delivery and payment partners) to complete your order. They are obligated to keep your data safe and confidential.
Your Rights
You can request to review, correct, or delete your personal data by contacting us at: 📧 autodealparts@gmail.com
🚚 Shipping Policy
We aim to deliver your orders quickly, safely, and affordably.
Delivery Time
Once your order is shipped, we’ll send you a tracking number via SMS, WhatsApp, or email.
Damaged Shipments
If your parcel arrives damaged, please refuse delivery or report it to us within 24 hours with pictures or video proof.
Delayed Deliveries
We work with trusted courier partners but occasional delays may occur due to weather, holidays, or unforeseen circumstances.
⚖️ Terms & Conditions
- Use of Website: You agree to provide accurate information during checkout. Misuse, spamming, or fraudulent activity will result in account suspension.
- Product Information: We ensure product descriptions and images are accurate; minor differences in color or design may occur.
- Pricing: Prices are subject to change without notice. Errors will be communicated before processing.
- Payments: All payments must be completed before order dispatch. We accept COD, bank transfer, and online payments.
- Liability: Auto Deals is not responsible for damages caused by improper installation or misuse of products.
- Intellectual Property: All website content is the property of Auto Deals. Unauthorized use is prohibited.
📞 Contact Us
If you have any questions about our policies, please contact us:
Auto Deals
📍 Al Khan Auto Center, First Floor, Montgomery Road, Lahore, Pakistan
📧 autodealparts@gmail.com
📞 +92 328 483 7089
