{"id":9,"date":"2025-10-06T23:51:44","date_gmt":"2025-10-06T18:51:44","guid":{"rendered":"http:\/\/autodealparts.com\/?page_id=9"},"modified":"2026-04-05T16:50:05","modified_gmt":"2026-04-05T11:50:05","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/autodealparts.com\/?page_id=9","title":{"rendered":"Policies"},"content":{"rendered":"\n

Auto Deals \u2013 Policies <\/strong><\/h1>\n\n\n\n\n\n\n \n \n Auto Deals \u2013 Policies & Legal Information<\/title>\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Inter:wght@400;500;600;700&display=swap\" rel=\"stylesheet\">\n <link rel=\"stylesheet\" href=\"styles.css\">\n<\/head>\n<body>\n\n<div class=\"policy-container\">\n\n <h1 class=\"policy-title\">Auto Deals \u2013 Policies & Legal Information<\/h1>\n <p class=\"policy-intro\">\n Welcome to Auto Deals, your trusted source for premium and aftermarket auto parts in Pakistan.\n Please take a moment to read our policies carefully. By shopping on our website, you agree to the terms and conditions listed below.\n <\/p>\n\n \n <section class=\"policy-section\">\n <h2>\ud83e\uddfe Refund, Return & Exchange Policy<\/h2>\n <p>We want you to be completely satisfied with your purchase. If there\u2019s an issue with your order, please review the following guidelines:<\/p>\n\n <h3>Eligibility for Returns<\/h3>\n <ul>\n <li>Items can be returned or exchanged within 7 days of delivery.<\/li>\n <li>Products must be unused, uninstalled, and in their original packaging.<\/li>\n <li>A valid proof of purchase (invoice or order number) is required.<\/li>\n <li>All tags, labels, and seals must remain intact.<\/li>\n <li>Note: Headlights, backlights, glasses, and other sensitive items are non-returnable once installed or used.<\/li>\n <\/ul>\n\n <h3>Non-Returnable Items<\/h3>\n <ul>\n <li>Used, damaged, or installed parts.<\/li>\n <li>Custom or special-order products.<\/li>\n <li>Items without packaging or proof of purchase.<\/li>\n <\/ul>\n\n <h3>Refund Process<\/h3>\n <p>Approved refunds are issued to the original payment method or via bank transfer within 5\u201310 working days after inspection. Refund timelines may vary based on your bank or payment provider.<\/p>\n\n <h3>Exchange Policy<\/h3>\n <p>If you\u2019d like to exchange a product:<\/p>\n <ul>\n <li>Contact us within 7 days of delivery.<\/li>\n <li>Exchanges are accepted if the product is in original condition.<\/li>\n <li>Shipping charges for exchanges are the buyer\u2019s responsibility unless the item was defective or incorrect.<\/li>\n <li>If a replacement is unavailable, a refund will be issued.<\/li>\n <\/ul>\n\n <h3>Damaged or Incorrect Products<\/h3>\n <p>If you received a damaged or wrong item, please send photos or a short video of the product to:<\/p>\n <p><strong>\ud83d\udce7 autodealparts@gmail.com<\/strong> or <strong>WhatsApp: +92 328 483 7089<\/strong><\/p>\n <p>We will replace or refund within 3\u20135 working days after verification.<\/p>\n\n <h3>Return Shipping<\/h3>\n <p>Customers are responsible for return shipping unless the return is due to our error. Pack items securely to prevent damage.<\/p>\n\n <p><strong>Return Address:<\/strong><br>\n Auto Deals<br>\n Al Khan Auto Center, First Floor, Montgomery Road<br>\n Lahore, Pakistan<\/p>\n\n <h3>Order Cancellation<\/h3>\n <p>Orders can be canceled within 12 hours if not yet processed or shipped. Once shipped, cancellations must follow the return process.<\/p>\n <\/section>\n\n \n <section class=\"policy-section\">\n <h2>\ud83d\udd12 Privacy Policy<\/h2>\n <p>Your privacy is very important to us. This policy explains how we collect, use, and protect your personal information.<\/p>\n\n <h3>Information We Collect<\/h3>\n <ul>\n <li>Name, phone number, and email address.<\/li>\n <li>Billing and shipping address.<\/li>\n <li>Order and transaction details.<\/li>\n <li>Optional information you provide through contact forms or support.<\/li>\n <\/ul>\n\n <h3>How We Use Your Information<\/h3>\n <ul>\n <li>To process and deliver your orders.<\/li>\n <li>To contact you for updates or inquiries.<\/li>\n <li>To improve our website, services, and customer experience.<\/li>\n <li>To send promotional offers (only if you\u2019ve opted in).<\/li>\n <\/ul>\n\n <h3>Data Protection<\/h3>\n <p>Your personal information is securely stored and never sold, shared, or misused. We use secure SSL encryption and trusted payment gateways to protect your data.<\/p>\n\n <h3>Cookies<\/h3>\n <p>We use cookies to improve browsing experience and site functionality. You can disable cookies in your browser settings if you prefer.<\/p>\n\n <h3>Third-Party Services<\/h3>\n <p>We may use trusted third-party tools (like delivery and payment partners) to complete your order. They are obligated to keep your data safe and confidential.<\/p>\n\n <h3>Your Rights<\/h3>\n <p>You can request to review, correct, or delete your personal data by contacting us at: <strong>\ud83d\udce7 autodealparts@gmail.com<\/strong><\/p>\n <\/section>\n\n \n <section class=\"policy-section\">\n <h2>\ud83d\ude9a Shipping Policy<\/h2>\n <p>We aim to deliver your orders quickly, safely, and affordably.<\/p>\n\n <h3>Delivery Time<\/h3>\n <p>Once your order is shipped, we\u2019ll send you a tracking number via SMS, WhatsApp, or email.<\/p>\n\n <h3>Damaged Shipments<\/h3>\n <p>If your parcel arrives damaged, please refuse delivery or report it to us within 24 hours with pictures or video proof.<\/p>\n\n <h3>Delayed Deliveries<\/h3>\n <p>We work with trusted courier partners but occasional delays may occur due to weather, holidays, or unforeseen circumstances.<\/p>\n <\/section>\n\n \n <section class=\"policy-section\">\n <h2>\u2696\ufe0f Terms & Conditions<\/h2>\n <ul>\n <li><strong>Use of Website:<\/strong> You agree to provide accurate information during checkout. Misuse, spamming, or fraudulent activity will result in account suspension.<\/li>\n <li><strong>Product Information:<\/strong> We ensure product descriptions and images are accurate; minor differences in color or design may occur.<\/li>\n <li><strong>Pricing:<\/strong> Prices are subject to change without notice. Errors will be communicated before processing.<\/li>\n <li><strong>Payments:<\/strong> All payments must be completed before order dispatch. We accept COD, bank transfer, and online payments.<\/li>\n <li><strong>Liability:<\/strong> Auto Deals is not responsible for damages caused by improper installation or misuse of products.<\/li>\n <li><strong>Intellectual Property:<\/strong> All website content is the property of Auto Deals. Unauthorized use is prohibited.<\/li>\n <\/ul>\n <\/section>\n\n \n <section class=\"policy-section\">\n <h2>\ud83d\udcde Contact Us<\/h2>\n <p>If you have any questions about our policies, please contact us:<\/p>\n <p>\n <strong>Auto Deals<\/strong><br>\n \ud83d\udccd Al Khan Auto Center, First Floor, Montgomery Road, Lahore, Pakistan<br>\n \ud83d\udce7 autodealparts@gmail.com<br>\n \ud83d\udcde +92 328 483 7089\n <\/p>\n <\/section>\n\n<\/div>\n\n<\/body>\n<\/html>\n\n\n\n<h3 class=\"wp-block-heading\"><\/h3>\n\n\n\n<button onclick=\"scrollToTop()\" id=\"scrollTopBtn\" title=\"Go to top\">\n <svg viewBox=\"0 0 448 512\" width=\"20\" height=\"20\">\n <path d=\"M201.4 137.4c12.5-12.5 32.8-12.5 45.3 0l160 160c12.5 12.5 12.5 32.8 0 45.3s-32.8 12.5-45.3 0L224 205.3 86.6 342.6c-12.5 12.5-32.8 12.5-45.3 0s-12.5-32.8 0-45.3l160-160z\"\/>\n <\/svg>\n<\/button>\n\n<style>\n \/* Button Styling \/\n #scrollTopBtn {\n display: none; \/ Hidden by default \/\n position: fixed; \/ Fixed position \/\n bottom: 30px; 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